dmd365 Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is published by dmd365, an online gaming platform operating under international licensing, and applies to all services offered on the dmd365 website, including slots, live casino, sports betting and all transactions carried out through this platform.

By registering an account, accessing or using any part of the dmd365 platform, you agree to be bound by the terms set out in this Privacy Policy. If you do not agree with any provision herein, you are advised not to continue using the platform.

This Privacy Policy should be read together with the dmd365 Terms & Conditions, which form the complete agreement between the platform and the user. We strongly recommend that you review both documents before using our services.

2. Personal Information We Collect

In the process of registering and using the dmd365 platform, we may collect the following categories of information from you:

Identity Information:

• Full name as stated on your identity card (MyKad) or passport
• Malaysian identity card number (MyKad) or passport number
• Date of birth for age verification purposes
• Gender and nationality when required

Contact Information:

• A valid and active email address
• Malaysian local mobile phone number
• Current residential address

Financial and Transaction Information:

• e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay)
• Bank account information for transactions via DuitNow or FPX
• Crypto wallet address (USDT, BTC, ETH) where applicable
• Deposit, withdrawal and transaction history within the platform

Technical Information:

• Device IP address and general location information
• Web browser type, operating system and device specifications
• Access logs, session dates and times, and activity within the platform
• Cookie data and session identifiers

3. Purpose of Information Use

Personal information collected by dmd365 is used solely for legitimate purposes, including:

• Creating and managing member accounts and the identity verification process
• Processing deposit and withdrawal transactions securely and accurately
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
• Verifying age eligibility and ensuring compliance with responsible gambling policies
• Sending account-related notifications, promotions and platform updates
• Detecting and preventing any fraudulent activity, money laundering or security breaches
• Complying with international licensing requirements and applicable legal obligations
• Improving the functionality, performance and user experience of the dmd365 platform
• Conducting internal statistical analysis for platform development purposes

We will not use your information for any purpose other than those listed above without obtaining your consent first.

4. Disclosure of Information to Third Parties

dmd365 does not disclose, sell or share your personal information with third parties except in the following circumstances:

Payment Service Providers:

Required transaction information is shared with authorised payment processors, including local e-wallet platforms, banking institutions via FPX and DuitNow, and crypto networks, solely for the purpose of processing your deposits and withdrawals.

Legal and Regulatory Compliance:

We may be required to disclose information to regulatory authorities, law enforcement agencies or relevant licensing bodies where there is a valid legal obligation to do so.

Technology and Infrastructure Providers:

Technical service providers that assist in managing the dmd365 platform infrastructure may have limited access to certain data. They are bound by strict confidentiality agreements and are not permitted to use that data for any other purpose.

5. Data Security Measures

dmd365 implements a range of comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or unintentional disclosure:

• Data encryption using 256-bit SSL/TLS protocol for all communication between your device and dmd365 servers
• Password storage using strong cryptographic hashing algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) is available for members who wish to enhance their account security
• Continuous system monitoring to detect any suspicious access attempts
• Strict internal access controls — only specific authorised personnel may access member data
• Regular security audits by independent parties to ensure the platform consistently meets current standards

While we make every effort to protect your information, no system can guarantee absolute security. You are also responsible for keeping your dmd365 account username and password confidential.

6. Information Retention Period

dmd365 retains your personal information for as long as your account is active or as long as it is needed to provide services. After an account is closed, certain information will be retained for a set period to meet legal and licensing requirements, including:

• Financial transaction records are retained in accordance with applicable legal requirements
• Identity verification information is retained for as long as required for compliance purposes
• Communication logs with the dmd365 support team are retained for reference and service improvement purposes

After the required retention period has ended, your information will be securely deleted or anonymised using appropriate methods.

7. Your Rights as a User

As a user of the dmd365 platform, you have the following rights regarding your personal information:

• Right of Access — you may request a copy of the personal information we hold about you
• Right of Rectification — you may request correction of information that is inaccurate or incomplete
• Right of Erasure — you may request deletion of your information, subject to retention obligations required by law
• Right to Restrict Processing — you may request that we limit the processing of your information in certain circumstances
• Right to Object — you may object to the processing of your information for direct marketing purposes

To submit any request relating to the above rights, please contact the dmd365 support team via live chat or email. We will process your request within a reasonable timeframe.

8. Use of Cookies and Tracking Technologies

The dmd365 platform uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your device when you visit the dmd365 website.

Types of Cookies We Use:

• Essential Cookies — required for core platform functions, including account login and session management
• Performance Cookies — help us understand how users interact with the platform for improvement purposes
• Functional Cookies — remember your preferences and settings to provide a more personalised experience

You can manage or delete cookies through your web browser settings at any time. Please note, however, that deleting essential cookies may affect certain functions of the dmd365 platform.

9. Links to Third-Party Services

The dmd365 platform may contain references to payment services and technical infrastructure operated by third parties. Our Privacy Policy does not cover the privacy practices of those external platforms or services.

We encourage you to review the privacy policy of any third-party service you use in the context of transactions through dmd365, in particular payment platforms such as e-wallet services and online banking.

10. Amendments to the Privacy Policy

dmd365 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technology, or new legal requirements. Any material amendments will be communicated to registered members via:

• A prominent notice on the dmd365 platform homepage
• Email to the address registered in your account
• In-platform notification for active members

Amendments will take effect on the date stated in the relevant notice. Continued use of the dmd365 platform after that effective date will be deemed as your acceptance of the amended provisions.

11. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how dmd365 handles your personal information, please contact our team via:

• 24/7 live chat available directly on the dmd365 platform
• Email: [email protected]

The dmd365 customer service team operates fully in Bahasa Melayu and English, ready to assist you at all times.