dmd365 Terms and Conditions

These Terms and Conditions ("Terms") are a binding agreement between you ("User" or "Player") and dmd365 ("Platform", "we" or "us") regarding your use of the website and all services available on it. By registering an account, making a deposit or using any part of the dmd365 platform, you acknowledge that you have read, understood and agree to be bound by all provisions stated in this document. If you do not agree with any part of these Terms, please stop using the platform immediately.

1 Acceptance of Terms

By accessing or using the dmd365 platform in any way, you agree to comply with and be fully bound by these Terms. This acceptance takes effect from the date you register your account or the date you first access this website, whichever is earlier.

dmd365 operates under international licensing and provides online gambling services including slots, live casino, sports betting and table games to eligible players. The platform operates in accordance with the licensing guidelines set by the relevant regulatory body.

• Continued use of the platform after any amendment to the Terms is considered acceptance of the amended terms.
• You are responsible for reviewing the Terms periodically to ensure you are always aware of the latest changes.
• These Terms are to be read together with the dmd365 Privacy Policy and Responsible Gambling Policy.

2 Account Eligibility and Registration

Registration and use of the dmd365 platform is open to individuals who meet all of the following eligibility requirements. The platform reserves the right to reject applications or close the account of any individual who does not meet these requirements.

2.1 Age Requirement

You must be at least 21 years old on the date of registration. dmd365 takes the responsibility of protecting young people seriously. The platform reserves the right to request proof of age verification at any time, including a copy of your identity card (MyKad) or relevant document.

2.2 One Account Per Individual

Each individual is permitted to hold one account only. Registering more than one account by the same individual, using the same name, IP address, device information or payment method, is prohibited and may result in the closure of all related accounts without compensation.

2.3 Accuracy of Information

You are required to provide true, accurate and current information during registration. Any false or misleading information may result in account closure, cancellation of winnings and recovery of funds already withdrawn.

3 Account Management

You are fully responsible for the security of your dmd365 account username and password. The platform will not be held responsible for any losses arising from unauthorised access resulting from your own negligence in safeguarding your login details.

• Do not share your login details with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers and symbols.
• Log out of your account after each session, especially on shared devices.
• Contact dmd365 customer support immediately if you suspect your account has been accessed without authorisation.
• dmd365 reserves the right to temporarily suspend an account if there is unusual activity raising security concerns.

All activity carried out through your account is your full responsibility for as long as the platform has not received written notice of unauthorised access. Players are advised to contact dmd365 24/7 support via live chat if any security issue arises.

4 Deposits and Withdrawals

4.1 Payment Methods

dmd365 supports a range of payment methods suited for players in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH.

4.2 Transaction Limits

The minimum deposit for all payment methods is RM50. The minimum withdrawal is RM100 per request. No fixed maximum limit is stated, however dmd365 reserves the right to request additional verification for large transactions.

4.3 Processing Timeframe

Withdrawals are processed within 5 to 30 minutes from the time the request is approved. This timeframe is subject to standard verification processes and payment system availability. First-time withdrawals or withdrawals of certain amounts may require additional identity verification.

4.4 Player Responsibilities

• Ensure the payment account details you enter are correct before proceeding with a transaction.
• dmd365 is not responsible for any delays caused by incorrect information provided by the player.
• Deposited funds must be from a legitimate source and belong to the player themselves.
• The platform reserves the right to hold withdrawals for anti-money laundering (AML) verification purposes in accordance with international licensing guidelines.

5 Bonuses and Promotions

dmd365 offers various types of promotions to registered players from time to time. All bonuses are subject to the eligibility requirements and wagering requirements set for each promotion.

5.1 Welcome Bonus

The dmd365 welcome bonus offers a 100% match on your first deposit up to a maximum of RM1,000. The wagering requirement for the welcome bonus is 20 times the bonus value received. The bonus must be fully wagered before winnings from the bonus can be withdrawn.

Example calculation: If you deposit RM100, you receive a bonus of RM100, bringing your total balance to RM200. You must meet a wagering requirement of RM100 × 20 = RM2,000 before the bonus winnings are eligible for withdrawal.

5.2 VIP and Cashback Programme

Active players are eligible to join the dmd365 VIP programme, which consists of five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers different weekly cashback benefits — players move up based on their betting activity over time.

5.3 General Bonus Terms

• Only one active bonus is allowed at a time unless stated otherwise.
• dmd365 reserves the right to void bonuses and related winnings if bonus terms are found to have been violated.
• Bonuses cannot be transferred or redeemed directly without meeting the wagering requirements.
• The platform reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice.

6 Game Rules

All games available on the dmd365 platform operate using certified random number generators (RNG) or involve live dealers through licensed game providers. Game results are final and cannot be disputed except in cases of verifiable technical error.

• Any technical error or connection disruption during gameplay does not oblige the platform to pay out winnings that have not yet been fully processed.
• Confirmed bets cannot be cancelled unless the platform determines otherwise for valid technical reasons.
• Players are responsible for ensuring a stable internet connection while playing. dmd365 is not liable for losses resulting from connection disruptions on the player's end.
• The use of automated software, bots or third-party tools to assist in gameplay is strictly prohibited.

Specific rules for each game — including slots, baccarat, roulette, blackjack, sic bo and sports betting — can be found on the relevant game pages within the platform. All game rules form part of these Terms and should be read together with them.

7 Responsible Gambling

dmd365 is committed to promoting responsible gambling practices. The platform recognises that online gambling can pose risks to some individuals, and we provide tools and resources to help players stay in control.

7.1 Self-Limits

Players can contact dmd365 customer support to set deposit limits, loss limits or session time limits to help manage their gambling habits. We encourage all players to make use of these features proactively.

7.2 Self-Exclusion

If you feel that gambling has become a problem, you can request self-exclusion through dmd365's 24/7 support channel. The exclusion period can be set according to your needs and the platform will honour that decision.

• Gambling is prohibited for individuals under 21 years of age without exception.
• Do not gamble while under the influence of alcohol, medication or significant emotional stress.
• Visit our Responsible Gambling page for more information and support resources.

8 Account Closure and Suspension

dmd365 reserves the right, at its sole discretion, to suspend or close any player's account for the following reasons without prior notice:

• Breach of any provision in these Terms.
• Failed identity verification or inaccurate registration details.
• Suspected fraud, money laundering or illegal activity.
• Use of more than one account or attempts to abuse the bonus system.
• Threats, offensive language or inappropriate behaviour toward staff or other players.

Players who wish to voluntarily close their account may do so by contacting customer support via live chat or email. Any remaining balance in the account will be processed for withdrawal once all active requirements have been met and there are no outstanding investigations.

9 Limitation of Liability

To the extent permitted by applicable law, dmd365 is not liable for any indirect, consequential, special or punitive losses suffered by players as a result of using this platform. This includes but is not limited to:

• Financial losses resulting from game outcomes or bets.
• Service disruptions due to system maintenance or circumstances beyond our control.
• Device damage or data loss resulting from use of the platform.
• Actions or decisions of third parties including game providers or payment processors.

dmd365's maximum liability under any circumstances will not exceed the amount of the player's most recent deposit. The platform operates using licensed and certified third-party infrastructure, but cannot guarantee 100% uninterrupted service at all times.

10 Amendments to Terms and Conditions

dmd365 reserves the right to amend, update or replace these Terms at any time in accordance with operational needs, legal compliance or regulatory requirements. Amendments that take effect will be published on this page along with the latest update date.

It is the player's responsibility to review these Terms periodically. Continued use of the platform after the amendment effective date is considered acceptance of the revised terms. If you do not agree with any amendments made, please stop using the platform and contact our support team for further clarification.

11 Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, the dmd365 customer service team is available to assist you at all times. We operate 24/7 in Bahasa Melayu and English.

• Live chat: Available directly through the dmd365 platform
• E-mail: [email protected]

Formal complaints must be submitted in writing via email, stating your account number, the date of the incident and full details of the complaint. Our team will endeavour to review and respond to every complaint within a reasonable time.